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Policies & Procedures

You must pay the first half of your project costs prior to the initiation of any work. You will receive an invoice for this amount once you approve your proposal. Work will begin promptly upon receipt of payment.

Up to two rounds of revisions are included in your quoted price. Rewrite requests are charged on a per-page basis.

You will be charged on a per-page basis for any content work you request in addition to the approved sitemap.

Final payment is due upon your approval of the final content product. You will receive an invoice for this final payment, which is due no later than 15 days from the invoice date.

A monthly finance charge of 1.5% will be applied to invoices that are at least 30 days past due and every 30 days thereafter. No work will be performed for any client that has more than two invoices open at any given moment.

Your publication of any content sent by Custom Content Solutions to you constitutes your implicit approval of that content and will result in immediate billing.

Cancellation & Refunds

Should you choose to cancel your website content project between the date of your interview and 3 days prior to delivery of your initial draft, you will receive a refund of all but $150 of your deposit.

You will receive no refunds should you choose to cancel the project after that date. Custom Content Solutions will, however, release you from your final payment obligation. Any content that Custom Content Solutions has delivered to that point remains copyrighted by the same—you cannot use any of it in your future marketing materials.

Custom Content Solutions offers no refunds for any other content marketing projects.


The copyright in any content product from Custom Content Solutions remains with CCS until the date of receipt of final payment.


If your project falls dormant for 60 days from the date of initial content delivery, your approval will be assumed and you will be charged full final payment. Dormancy includes:

  • Continual delay
  • Repeated call cancellations
  • Complete silence/lack of response

Initial payment for your project constitutes acceptance of the policies and procedures laid out here, as well as any other policies listed in your proposal.